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Frequently Asked Questions


If you need help using or getting the most out of Cascade or our website, these frequently asked questions may offer a solution.

I have an Aston Barclay account how do I gain access to Sell vehicles on e-Xchange

If you are a vendor and are a Franchise Dealer, Car Supermarket or Contract Hire/Leasing customer, please contact a member of our team who will talk you through the set-up process.

I have an Aston Barclay buyer account – how do I get access to buy vehicle on e-Xchange?

Contact a member of our buyer services team who will be pleased to upgrade your account

What is buy now on the e-Xchange platform?

The Buy Now price allows the vendor to offer a vehicle for sale at a fixed price whilst simultaneously running the auction process on the same vehicle. A buyer can end the auction early buy pressing the Buy Now button on the e-Xchange page. Not all vehicles will have a Buy Now price as this option is at the discretion of the vendor.

I do not currently have an Aston Barclay account but would like to gain access as a Seller or Buyer to your e-Xchange platform

Contact a member of our buyer services team who will be pleased to guide you through the application process.

What is the difference between a List only and a List and Collect e-Xchange Auction?

A list only Auction is where the selling dealer transacts directly with the buyer from their own premises. A list and collect auction is when the buyer transacts through an Aston Barclay centre.

My bid was the highest bid at the end of the sale , why did I not win the vehicle ?

Even though you were the highest bidder at the end of the auction, your bid may not have met the reserve set by the seller

What are the bidding increments?

You can place any bid you like as long as it is a minimum of £25 above the existing bid. Your bid must also be to the nearest whole £1. 

Why did I not win a vehicle when my highest bid was the same as the winning bid?

As with any auction the highest bid at the exact timing of the end of the auction, the hammer falling, will be deemed as the winning bid. Unfortunately your bid may have been received or sent after the end of the auction.

I’ve entered my maximum bid and it’s taken it straight to the reserve price. Why?

The proxy bidding system will bid intelligently on your behalf beating the previous bid by the minimum bidding increment. If your bid is equal to or more than the dealers reserve then the vehicle will go on sale, show as reserve met and then continue to go up in the minimum bid increments until the end of the auction.

I’ve missed the end of an auction. Can I still make an offer?

No. If the vehicle remains unsold, it may either be relisted or entered into one of our physical auctions at a later date. It is also possible to leave a proxy bid via Aston Barclay LIVE should you be unable to attend the sale.

What can I do if a car is grossly mis-described?

If you can’t renegotiate or strike a deal with the vendor then you should refer to the Terms & Conditions of Auction.

I’ve had a car delivered and it’s not as described. Where do I stand?

Your first point of call would be to speak to the vendor, make them aware of what has happened and see if you can come to a mutual agreement. Unfortunately, you are not covered by our Terms & Conditions in this instance as it is only at the point of collection that you can reject the vehicle.

I am unable to list my vehicle in an e-Xchange auction

If you are having trouble setting a listing stock to the auction, you will first need to check that you have filled in all the required fields in e-Hub.  If you are still having problems, please contact a member of our digital team.

I’ve set my listing live and now it won’t let me edit it

If you have anything that needs to be changed after the vehicle is listed for sale, please contact our digital team for assistance.

How do I de-list a vehicle from an e-Xchange auction?

Once an e-Xchange auction has started you will have to contact a member of the digital team to remove a listing.

What happens after my vehicle auction has ended and the vehicle has not sold

There are several options.

If your vehicle is a list and collect listing it will be generally be offered for a maximum of 5 days on e-Xchange ,after which the vehicle will be automatically pushed into a pre-agreed physical auction programme.

The vehicle could also be relisted on e-Xchange if it is a list only vehicle sold from your premises. You can also retain the vehicle or contact a member of our team if you would like to manually push it into one of our physical auction channels.

It’s been 3 days since the auction concluded and I am unable to contact the buyer, what can I do?

If you are struggling to get hold of the buyer by email and phone after 3 days of your auction finishing then please contact a member of our team who will try to assist you in organising payment and collection.

How do I change my account details?

To change any of your account details you will need to Contact Us and we will be able to assist you.

Where can I change my password?

You can change your password by visiting the My Account area of your online account

I’ve not concluded the transaction or taken the vehicle. How do I get a refund on my buyer’s fee?

Please Contact Us with the registration number of the vehicle and the details behind the rejection within 48 hours.

How long can a vehicle be listed in e-Xchange?

A vehicle can be listed for 3, 5 or 7 days unless it is a List and Collect vehicle in which case it can only be listed for a maximum of 5 days.

How do I know when the auction finishes?

A countdown timer on each individual listing shows the remaining time in days hours, minutes and seconds.

How can I list a vehicle that I have appraised to an e-Xchange Auction?

You will need to select the vehicle in the e-Hub "In stock" section and complete the vehicle listing details. You will be asked to add a reserve price, starting price and also set the auction duration. At this point you also have the option to set a Buy Now price. Once all details are complete, click "Add to e-Xchange".

How do I pay fees for e-Xchange vehicles that I have sold?

With List Only vehicles our fees will be invoiced on a regular basis in line with your contractual agreement and can be paid either by Direct Debit or through your normal payment channels in line with our standard Terms & Conditions of Auction. 

For List & Collect vehicles being sold from an Aston Barclay centre, fees will include the e-Xchange fee plus any additional Aston Barclay fees incurred i.e. Collection, Valeting etc.

How do I pay buyer fees?

We will collect buyer fees within 48 hours of the completion of Auction in line with our standard Terms & Conditions of Auction. Completion of the auction will be when the hammer has fallen and the buyer has received notification that they are the winning bidder. Buyer fees will be collected through the usual auction payment process. 

How do I pay for a vehicle purchased on e-Xchange?

If the vehicle is purchased directly from the vendor as List Only then the full purchase price should be paid to the vendor via their own preferred payment method within 48 hours of the vehicle auction ending. We advise vendors in this instance not to release vehicles until they have received cleared funds.

If the vehicle is purchased on e-Xchange from an Aston Barclay centre as List & Collect, payment will be collected by the Aston Barclay centre before the vehicle can be released. The purchase price does not include any additional fees incurred post sale at the buyers request i.e. Transport, Enhanced, etc. These will be invoiced separately.

Head office

Aston Barclay Digital Solutions
Drovers Way
Chelmsford
Essex, CM2 5PP

e-Hub

Providing an instant and detailed view of your remarketing programme with channel management control and real-time reporting dashboards

Your control and report dashboard, a vehicle data repository allowing you to select from several disposal channels, that also gives you access to concise stock management and monitoring and the ability to view performance through our comprehensive reporting suite.

e-Valuate

Our intuitive and configurable vehicle data and image capture solution providing insight driven market valuations

The innovative and intuitive appraisal app is a data collection tool including key vehicle images, specification data and current condition inspection criteria, also using leading market insight to produce accurate purchase prices.This enables effective multi-channel sales management and processes through Cascade.

e-Xchange

Timed auction solution delivering a 24/7 marketplace offering live online bidding and Buy Now functionality

Dispose of your wholesale stock with this vehicle remarketing process that enables you to list stock 24/7, with full price management and flexibility facilitated by the Buy Now/ Reserve Price and Realtime Bid options. Giving you the control to sell stock anytime from anywhere.

e-Live

Established Virtual Auction technology created to compliment your digital disposal strategy supported by physical auctioneer interaction

A digital virtual auction solution that enables users to list their vehicle stock from any location to our national automotive buyer base. We deliver the sequential bidding process in real time supported by one of our experienced auctioneer team. The Hybrid Auction option also offers the ability to offer both virtual and physical auction simultaneously.

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